MEET THE TEAM
Above and beyond.
The Shen Spine team is where empathy meets experience. The Shen Spine team works with EVERY patient to go above and beyond our patient’s expectations resulting in our 98% patient satisfaction rate. From intake, to surgical planning, we have the time to focus on you. That is why so many patients refer their family and friends to Shen Spine. With unheard-of employee retention, our team has the experience to help any patient who is experiencing back pain. Combined with Dr. Shen’s clinical excellence, the Shen Spine Team is pioneering spine care.
MEET MARY JO
Title:
Surgical Coordinator
What does that mean?
I schedule all procedures for Dr. Shen including all pre and post op appointments.
When should patients call you?
Anytime! They should call me if they have questions regarding their procedure, any pre or post op questions or appointment information.
How long have you been working with Dr. Shen?
12 years.
What is the best part of your day?
The best part of my day is knowing I helped someone navigate through a complex healthcare system to find relief. I hate seeing someone in pain, and I like knowing I can help.
Contact:
Email: [email protected] Phone: 518-708-6300 Ext. 104
MEET CRYSTAL
Title:
Health Information Coordinator
What does that mean?
I make appointments, manage medical records and get authorizations for all testing ordered. I manage all the patient charts. Also, it is my voice you will hear on your voicemail reminding you about upcoming appointments.
When should patients call you?
Anytime! Patients should call me if they have questions about their file or insurance. I can also help you with your diagnostic imaging needs.
How long have you been working with Dr. Shen?
12 years.
What is the best part of your day?
My favorite part of my day is helping the patients that are struggling with pain and hearing them say how much better they are after Dr. Shen helped them.
Contact:
Email: [email protected] Phone: 518-708-6300 Ext. 103
MEET VICTORIA
Title:
Research Coordinator and Certified Surgical Technologist
What does that mean?
My job is to check on patients post-op, answer any questions, and provide Dr. Shen with a thorough update. Before surgery, I prepare the patient’s case with the proper instruments and sterile supplies needed for each surgery. During surgery, I have the privilege of assisting Dr. Shen in the operating room. It’s fascinating. A self-described clean freak, I am very proud of our zero surgical infection history.
When should patients call you?
Anytime! Patients should call me if they have any post-op concerns and questions.
How long have you been working with Dr. Shen?
6 years.
What is the best part of your day?
The best part of my day, is when I hear a patient say, “Dr. Shen gave me my life back!” It is so rewarding to hear and makes all the long hours worth it.
Contact:
Email: [email protected] Phone: 518-708-6300 Ext. 102